Booking Information & FAQ

Please find below important information for your holidays at Andy Hotel Apartment Wellness. If you have any further questions, please contact us. Our friendly staff will happily assist you.

Bookings and Reservations

  • Arrival and Departure

    On the day of arrival, rooms and apartments will be ready from 14.30. On the day of departure we kindly ask you to vacate your room by 10.30.

  • Inquiry and bookings
    • All our new apartments rooms can be booked online at the most favourable price.
    • For non-binding inquiries, please fill in our inquiry form for or contact us by phone at +43 (5414) 86100 or by email at
  • Inclusive services
    • Daily airing and shaking of duvets
    • Daily emptying of dustbins
    • Apartments: 1x cleaning per week for stays of 7 days and more
    • Double rooms: daily cleaning
    • Change of towels after the 3rd day (or on request)
    • Change of bed linen after the 7th day (or on request)

    Not inclusive: Cleaning of kitchen and tableware during your stay, local tax, final cleaning fee.

  • Reservations

    For binding reservations we will charge a deposit of 30% of the total price.

  • Is breakfast included?

    Breakfast buffet is included in the apartment and room rates. You can have breakfast from the buffet at the restaurant or delivered to your apartment (advance booking required).

  • How are the apartments furnished?

    All apartments are equipped with a complete set of cookware and tableware, kettle, capsule coffee machine with 4 free capsules, 2 free bottles of water, dishwasher, induction hobs, stove with integrated microwace, refrigerator with freezer compartment (shopping service available, please order online and we will fill your fridge), fire blanket, broom, long handle cleaning brush, dustpan set, cleaning bucket, a bag with cleaning utensils (sponge, brush, cleaner, dishwasher tablets, dish towels, sewing kit, cleaning cloths), towels, wellness bag with towels, bathrobe and slippers, bed linen and toilet paper.

  • Is the use of the spa area inclusive?

    YES. The use of the Andy sauna experience, swimming pool and fitness centre is included in the room/apartment price – day of arrival inclusive.

  • Methods of payment

    We accept

    • Maestro
    • Visa
    • Mastercard
    • V-pay
    • Cash (€)
  • Cancellations terms & fees

    For all summer 2020 bookings no cancellation fees apply for cancellations received up to 3 days prior to date of arrival.

    • For no-show – 100% of the booked total price
    • Early departure or late arrival – 80% cancellation fee
    • Our recommendation: Take out a travel cancellation insurance directly here.

    In case of cancellation the General Terms and Conditions for the Austrian Hotel Industry apply. We reserve the right to retain your deposit and additional cancellation fees might occur.

  • Taxi-Transfer / Shuttle

    Leave your car parked and travel comfortably by public transport. We are happy to organize a transfer from/to the train station or airport.

    • Hotel shuttle from the train station Imst to the hotel (approx. 20 km) per transfer € 25
    • Hotel shuttle from the train station Landeck to the hotel (approx. 30 km) per transfer € 35
    • Hotel shuttle from the airport or the train station Innsbruck (approx. 65 km) per transfer € 80


Frequently asked questions

  • Where is Hotel Andy located?

    Andy Hotel Apartment Wellness is situated in Tirol, Austria, in the beautiful Pitztal on a sunny plateau above the village of Jerzens at an elevation of 1,500 metres above sea level. Andy enjoys a prime setting directly at the Hochzeiger cable car, the gateway to the skiing and hiking area Hochzeiger.

    Click here for directions to Andy Hotel Apartment Wellness.

  • What is inclusive at Andy?

    Andy is a 4-star superior hotel apartment featuring 24 exclusive apartments sized 40m² to 85m² and 14 finely appointed comfort double rooms in Swiss stone pine. Breakfast is inclusive for all stays at our rooms and apartments. The hotel features a shop selling regional products and an à la carte restaurant with bar.

    We offer plenty of space for you and your family, it’s up to you to decide whether you want to take advantage of the conveniences of an apartment or enjoy the fine culinary delights at our à la carte restaurant. Our guests enjoy all amenities of a 4-star superior hotel: wellness area, beauty & body treatments, guided tours and the Pitztal Summer Card.

    Click here to view all services and amenities.

  • Is Wi-Fi available?

    Free Wi-Fi is available for our guests.

  • Where can I charge my electric car/Tesla?

    Hotel Apartment Andy has three charging stations for electric cars, one for Tesla and one for all other models. The charging stations are located in the parking garage.

  • Where can I park my car?

    Our hotel has a parking garage with sufficient space. The use of the parking garage is free of charge for our guests.

  • How far is the cable car – Hochzeiger Bergbahnen?

    The valley station of the Hochzeiger Bergbahnen – your gateway to the ski and hiking area Hochzeiger – is within 2 minutes walking distance. Click here to view the current lift ticket prices.

  • What is the Pitztal Summer Card?

    The Pitztal Summer Card is included in the room and apartment price.

    Make the most of your holidays in the Pitztal and enjoy free admission to attractions in the Pitztal and its surroundings. You will receive your Pitztal Summer Card from your accommodation provider, the card is valid from the first day after arrival until the day of departure inclusive. The Pitztal Summer Card gives you free access to the cable cars or the XP Adventure park every day. In addition, you will have free access to other participating businesses such as museums, swimming lake, indoor climbing wall, Steinbock Centre as well as free use of public buses in the Pitztal all the way to Imst train station or Imst Postplatz.

    Click here for more information.

  • Does the hotel offer childcare?

    In winter, we offer childcare from 17.00 to 21.00 on 5 days per week from Christmas until Easter.

  • Are dogs allowed?

    Yes, dogs are welcome at Andy, we charge € 20 per dog/night (without food).


Do you have any further questions? Please fill in the form below and send us your question. We will get back to you shortly.