Frequently asked questions


  • Where can I park my car?
    Our hotel has a parking garage at your disposal with sufficient room. The use of the parking garage is free of charge for our guests.
  • Where is Hotel Andy?
    Our hotel is situated in the first half of the beautiful Pitztal on the sunny plateau above the village Jerzens on 1,500 metres directly at the Hochzeiger cable car.You can find further information for your journey here! 
  • Is the use of the SPA free?
    YES, it is. The use of the Andy saunaworld, the swimming pool and the gym is included in the price - also on the day of your arrival.On the day of your departure you have the possibility to use the SPA area including afternoon snacks at the price of  € 20,- per person.You can find our SPA treatments here
  • Is half board included in the price?
    YES, it is. We offer the Andy 3/4 board. The day starts at Hotel Andy with the rich breakfast buffet with products from local farmers. In the afternoon we offer a snack buffet with soup, salads, cakes or pastries and cold dishes. In the evening our guests enjoy a 5 or 6 course menu. You can find further details here.
  • How far is the cable car – Hochzeiger Bergbahnen?
    The valley station of the Hochzeiger Bergbahnen is a 2 minute walk away. You can find the tickets prices here.
  • Do I have to make a deposit?
    Yes, you do. As a confirmation of the booking we charge a deposit which we debit from your credit card. You can also transfer the money from your bank account.In summer the deposit is € 200.- and in winter we charge € 500.- per room.In case of a timely cancellation of your holidays (until 4 weeks before the day of arrival) we will refund the deposit. You can find all further terms of cancellation here
  • Are pets allowed?
    Yes, pets are welcome at Hotel Andy, we charge € 18,- per pet per night (without food)!
  • Does the hotel offer childcare?
    • In summer all children staying with us are automatically members of the “Pitzi children’s club” where there is free childcare from mid-June until mid-October. From Monday to Friday 9.00 – 17.00h (approx. 300m from the hotel).
    • In winter children can join the free childcare at the hotel (17.00 – 21.00h) Sunday – Friday from Christmas until Easter.


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